Antivirus scan has been running for hours and won't finish
Antivirus scans take time because they check every file on your computer. A full scan takes 2 to 8 hours if you have lots of files. This is normal. Your computer will be slow, so don't interrupt it.
When your antivirus runs a full scan, it reads through every file and folder on your drive. The bigger your drive and the more files, the longer it takes. Your computer runs slower during a scan because the hard drive is working hard and your processor is busy checking files. This is normal and expected.
- ✓Make sure the scan has been running for less than 8 hours
- ✓Make sure the progress bar is moving even slowly
- ✓Check how many files are on your computer. More files means longer scans
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Stopping the scan because it's taking too long. This leaves your computer unchecked and unprotected
- Turning off your computer while the scan is running. This can corrupt files
- Running a full scan during the day when you need your computer to be fast. Schedule it for night instead
Signs you need professional help
- If the scan has been stuck on the same file for more than 2 hours, or if the scan finished but found threats you don't know how to clean up, get in touch and we can help.
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