Application is frozen and not responding
Open Task Manager on Windows (Ctrl+Shift+Esc) or Force Quit on Mac (Command+Option+Esc), find the frozen app, and click End Task or Force Quit. The app will close immediately.
When an application freezes, it's still running but not processing your input. Windows will auto-close it after 5-10 seconds, but you can force-close it immediately using Task Manager or Force Quit.
Risk: Low
⏱ 5–10 minutes
Beginner
⚡ Before you start
- ✓Make sure just this app is frozen or if your whole computer is frozen
- ✓Wait 30 seconds. Windows will in many cases auto-close unresponsive apps
- ✓Try clicking in the app window. Sometimes it's just temporarily stuck
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Waiting too long before force-closing. 30 seconds is long enough to wait
- Thinking the app will respond if you click harder or faster. It won't
Signs you need professional help
- If an app freezes constantly or your whole computer is freezing regularly, get in touch and we can check if there's a deeper issue.
Book a technician
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