No sound from streaming apps or audio is distorted
No audio during streaming means your TV has the wrong audio output device selected, or the app is trying to play a sound format your speakers can't handle. Check your device's volume and audio output settings first, then check the app's audio track choice.
Streaming goes silent when audio is routed to a device that isn't working, or when the app tries to play fancy audio formats that your speakers don't support. Your TV and soundbar need to be properly connected via HDMI or optical cable. Some audio formats like Dolby Atmos need special equipment to work.
- ✓Have your TV remote handy
- ✓Check if you have a soundbar or external speakers connected
- ✓Note which streaming apps have audio and which don't
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the TV speakers are broken when really the app has its own volume muted.
- Not knowing the app has an audio track choice. Dolby Atmos sounds like silence if your speakers don't support it.
Signs you need professional help
- After checking the app's audio track, the app's volume, and your TV's audio output settings, sound still isn't working. Give us a call and we can check if your soundbar is properly connected or if your TV's audio hardware has an issue.
Book a technician
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