Streaming video has black bars or is zoomed in too far
Black bars are correct. Movies are filmed in wider formats than your TV is wide. If the picture is actually cropped and you can see things cut off, check your TV's zoom or aspect ratio setting.
Different shows and movies are filmed in different widths (aspect ratios). Modern TV shows are 16:9 (your TV shape), but movies are wider. Black bars on top and bottom of movies are correct and normal. The director intended them. If your TV's zoom setting is on, it is cutting off the picture instead of showing black bars.
- ✓Know whether you see black bars or if the picture is actually cropped and cut off
- ✓Have your TV remote handy so you can access the picture size settings
- ✓Do not change zoom or stretch settings unless the picture is actually cropped
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Using the zoom button to remove black bars from movies. This crops the picture and hides what the director intended
- Stretching 4:3 old TV shows to fill your 16:9 screen. This makes people look stretched and weird
Signs you need professional help
- If your TV does not have a Normal or standard picture size option, give us a call and we can help you find the right setting.
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