Your TV screen is frozen and nothing on the remote works
A frozen TV screen is caused by the TV's software crashing. Turn the TV completely off using the power button on the TV itself, not the remote. Leave it off for 30 seconds, then turn it back on.
A frozen screen means the TV's software has crashed and stopped responding to your remote. The quickest fix is to turn the TV off using the power button on the TV itself, wait a moment, and turn it back on. If that does not work, the TV can have a deeper software problem that needs a factory reset.
- ✓Locate the power button on the front or bottom of your TV (you will need to press it since the remote does not work)
- ✓Know that the TV can take 1 to 2 minutes to fully restart after you turn it back on
- ✓Have your remote batteries handy in case you need to replace them
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Using the remote power button instead of the physical power button on the TV. If the TV is frozen, the remote will not work
- Not waiting 30 seconds before turning the TV back on. The software needs time to fully shut down
Signs you need professional help
- If your TV is still frozen after a soft restart and cool-down, give us a call and we will help you do a factory reset or check if there is a hardware problem.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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