Your TV screen has dead or stuck pixels
Dead pixels are a manufacturing defect. The pixel has burned out and can't be fixed by unplugging or restarting. Stuck pixels are different and sometimes respond to a fix, but they're both covered by your TV's warranty. Check when you bought the TV and contact us about a replacement or repair.
Your TV screen is made of millions of tiny pixels that light up to create the picture. A dead pixel is burned out completely. A stuck pixel is locked on one colour. Neither can be repaired by the user, and both are warranty issues.
- ✓Have your purchase receipt or order confirmation handy
- ✓Check the date you bought the TV
- ✓Have your TV's model number ready
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Thinking the pixel will go away on its own if you restart the TV. It won't, it's permanent physical damage.
- Assuming it's out of warranty without checking your receipt. Many pixel issues are covered for 2-3 years.
- Not taking a photo for the warranty claim. Having evidence of the pixel makes the replacement faster.
Signs you need professional help
- You see a dead or stuck pixel and it bothers you. We can arrange a replacement if you're in warranty.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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