TV subtitles/closed captions not showing on streaming apps
Subtitles need to be turned on in two places: inside the streaming app and on your TV itself. Check both. If they're on in the app but not showing, your TV display settings can be blocking them, which we can fix in a minute.
Subtitles on Smart TV come from two sources: the streaming app and your TV. The app needs to have subtitles turned on, and your TV needs to allow them to display. If one is off, you won't see anything. We'll check both settings and get your subtitles working.
- ✓Check that subtitles are turned on inside the streaming app
- ✓Check that closed captions aren't blocked in your TV's accessibility settings
- ✓Try turning subtitles on and off in the app a few times
- ✓Try the same show in a different streaming app to see if subtitles work there
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only checking the app settings and forgetting to check the TV's own caption settings. Both need to be on.
- Assuming content doesn't have subtitles when they're just turned off in the app.
Signs you need professional help
- If you've enabled captions in both the app and TV settings but subtitles still won't appear, give us a call and we'll check your TV.
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