Apps keep crashing or freezing on your Roku
Apps crash because they need an update, your Roku OS is outdated, or you're running out of storage space. Start with a complete restart by holding the power button for 30 seconds. If that doesn't fix it, update your app and your Roku OS.
Apps crash when they're outdated, your Roku's operating system is out of date, or your Roku doesn't have enough storage space. The fastest fix is restarting your Roku completely to clear temporary files and refresh the system. If that doesn't work, update the app and your Roku OS. If one app is still crashing, delete it and reinstall it fresh.
- ✓Have a test page or document ready to open the app after each step
- ✓Make sure your Roku is plugged in and fully powered on
- ✓Keep your remote within arm's reach during troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Updating just the app when the Roku OS is the real problem. Update your Roku OS first, then the app.
- Deleting one app to fix crashes when you actually need to delete several to free up enough space.
- Not waiting long enough after restarting. Give your Roku 2-3 minutes to fully restart before assuming it didn't work.
Signs you need professional help
- If you've restarted your Roku, updated the app, updated your Roku OS, freed up storage, and the app still crashes immediately, give us a call. If all your apps are crashing at the same time, we can check whether it's a deeper system issue that needs professional help.
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