Parental controls aren't blocking restricted content
Parental controls need to be set up in two places: in your TV settings and inside each streaming app. If you only set one up, kids can get around it by using the other. Check both locations and make sure you're using a strong PIN, not an easy code like 1234.
Smart TVs have parental controls built in, but streaming apps like Netflix have their own separate protections. If you only protect one place, kids can watch restricted content through the other. We'll set up controls in TV settings, configure app protections, and make sure your PIN is strong.
- ✓Know your desired PIN (use something kids can't guess)
- ✓Have access to your TV remote
- ✓Know which shows or app categories to restrict
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only setting up parental controls in one place (TV or app) but not both.
- Using an easy PIN like 1234 or your birthday that kids guess immediately.
- Not checking app-level controls separately from TV-level controls.
Signs you need professional help
- If you've set up controls in both the TV and apps but kids still access restricted content, give us a call. If a recent app or TV update disabled your controls, we can help you restore them.
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