Smart TV software update stuck or won't finish
Updates that get stuck are caused by a weak WiFi signal or the internet dropping partway through. Unplug the TV for a full minute, plug it back in, and give it a fresh restart. If the update starts again, make sure your internet is stable and strong this time.
Smart TV updates need a steady internet connection the whole time. If the WiFi drops even for a few seconds, the update fails or gets stuck. Restarting the TV lets it try the update again. If it gets stuck again, the WiFi signal can be too weak or the internet is disconnecting on and off.
- ✓Is the WiFi signal strong where the TV sits? Move closer to the router if needed
- ✓Is anyone else using the internet heavily right now. Streaming, downloading, or playing games?
- ✓Has the update been stuck for more than 10 minutes without moving at all?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Unplugging the TV while the update is actually progressing. The progress bar looks frozen but it is slow
- Not waiting long enough. Some updates take 45 minutes or more on a slow connection
- Assuming the WiFi is strong enough without actually checking the signal strength
Signs you need professional help
- If the update keeps getting stuck even after you've restarted and improved your WiFi, or if the TV shows an error code when the update fails, get in touch with the error code and we'll help troubleshoot it.
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