Smart TV won't connect to WiFi
Restart your TV and router, move your TV closer to the WiFi router, and enter the WiFi password carefully. Most connection problems come down to these three things.
When your TV won't connect to WiFi, it's because the router is too far away, the password is being entered wrong, or the router needs restarting. Walls and distance reduce WiFi signal. Concrete walls reduce it more. Restarting both devices clears stuck connection states.
Risk: Medium
⏱ 10-15 minutes
Beginner
⚡ Before you start
- ✓Have your WiFi network name (SSID) and password written down somewhere you can see
- ✓Make sure other devices can connect to the same WiFi network to confirm your internet is working
- ✓Keep your TV remote nearby so you can navigate through the settings
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Typing the WiFi password wrong and assuming the router is broken instead of trying again
- Restarting only the TV and not the router — both need to restart
- Not realizing that older TVs only work with 2.4GHz WiFi
- Assuming WiFi is broken when the signal is just too weak from being too far away
Signs you need professional help
- After restarting your TV and router and entering the password correctly, the connection still won't work, or if you're not comfortable accessing your router settings, get in touch and we'll help you get connected.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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