Earbuds charging case not charging the earbuds
The charging contacts inside the case or on your earbuds are probably dirty or blocked. Clean both the metal pins on the earbuds and the matching contacts inside the case with a dry cotton swab or soft cloth. This fixes the problem within a minute.
Your earbuds charge through metal contacts that touch the case. Like tiny pins that pass electricity. If those contacts get dust, moisture, or dried residue on them, the electricity can't flow and your earbuds won't charge. The good news is cleaning those contacts solves the problem for 90% of cases. We'll also walk through checking the case battery level and making sure the earbuds are sitting in the right spot.
- ✓Have a cotton swab or soft cloth ready for cleaning
- ✓Keep your earbuds case nearby and accessible
- ✓Have the earbuds manual or case label available to check the correct positioning
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Soaking the cotton swab in too much water. This can damage the electronics. Use just one tiny drop
- Scrubbing so hard you scratch the contacts. Gentle is better. A soft rub for 10 seconds is enough
- Assuming the earbuds are broken when the case just needs charging. Charge the case first before trying anything else
Signs you need professional help
- You've cleaned the contacts and checked the case battery, but one or both earbuds still won't charge. The LED light inside the case looks damaged or broken. The earbuds fall out of the case or don't sit securely. Get in touch and we'll arrange a replacement.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
