One wireless earbud not charging in the case
The charging contacts are either dirty or slightly misaligned, or the earbud battery has failed. We will clean the contacts and adjust the earbud position first, which fixes this. If that does not work, the battery inside the earbud likely needs replacing.
Wireless earbuds charge through tiny metal contacts that touch the charging pins inside the case. If one earbud is not charging, those contacts have either gotten dirty, disconnected slightly from being dropped, or the battery inside the earbud has failed. We will clean and reseat the earbud first. If it still does not charge, the internal battery is likely dead.
- ✓Have the charging case nearby with the working earbud already tested
- ✓Have a soft cloth or cotton swab ready for cleaning the contacts
- ✓Keep the earbuds case open and accessible during troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Using wet cloths or liquid cleaners on the contacts. This can damage the earbud
- Thinking the whole case is broken when only one charging connection is defective
Signs you need professional help
- If the earbud still will not charge after cleaning both the earbud and case contacts and trying both slots, the internal battery is likely dead. Give us a call and we will check if the earbud needs replacing.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
