Your smartwatch keeps disconnecting from your phone
Your watch and phone are having trouble staying connected over Bluetooth. The quickest fix is to unpair and re-pair the watch from scratch. This clears out any corrupted connection data. After you unpair, forget the watch on your phone, restart both devices, and pair them again.
Your watch stays connected to your phone over Bluetooth, a wireless signal that has a limited range and can be blocked by walls and interference. When the connection drops, it means the pairing data has gotten corrupted or something is interfering with the signal. Unpairing and re-pairing from scratch clears the corruption and gives you a fresh connection. If the problem comes back, something in your environment is blocking or interfering with the Bluetooth signal.
- ✓Have both your phone and watch nearby with Bluetooth enabled
- ✓Stay in an area away from microwaves and WiFi routers while testing
- ✓Keep the watch on your wrist during the connection tests
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only restarting the watch instead of unpairing and re-pairing. A restart helps but doesn't clear corrupted pairing data
- Pairing near a microwave or WiFi router. This interferes with the initial pairing
- Assuming the watch range is much longer than 30 feet. Bluetooth only works within about 30 feet in open space, and less through walls
Signs you need professional help
- You've unpaired and re-paired, restarted both devices, and are staying in range, but the watch still drops constantly. The watch was fine for months and suddenly started dropping every few minutes. The watch never connects properly no matter where you are. Get in touch and we can check if the Bluetooth radio needs repair.
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