Microphone on your smartwatch not working during calls
The microphone can have dirt, sweat, or water blocking it. These are the first things to check. Clean the microphone opening on the top of the watch with a soft, dry cloth. If that doesn't work, restart the watch.
Your watch has a tiny microphone hole, on the top edge, that collects dust, sweat, and earwax. When it gets blocked, sound can't travel in and the caller hears nothing. A quick clean with a dry cloth fixes it. If the microphone was damaged by water, impact, or age, cleaning won't help and it needs to be replaced.
- ✓Have a soft cloth or fine-tipped brush ready for cleaning
- ✓Have your phone nearby to make test calls
- ✓Keep your watch on your wrist during the test calls
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Using harsh cleaning methods like rubbing alcohol or vigorous scrubbing. Gentle cleaning with a soft cloth is all you need
- Not checking the app settings to see if speaker-only mode is on. This is an easy thing to miss
- Assuming water damage if the microphone stops suddenly. Most it's just clogged with dirt
Signs you need professional help
- The microphone still doesn't work after cleaning and restarting. The watch was dropped or submerged and the microphone hasn't worked since. Water damage is visible inside the watch and the microphone isn't responding. Get in touch and we can check if the microphone needs replacement.
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