Smartwatch screen not turning on when you raise your wrist
The wrist-raise feature is turned off or the motion sensor isn't working correctly. First, check whether the feature is turned on in the watch settings. If it is, restart the watch.
Your watch has a motion sensor that detects when you raise your wrist and turns on the screen automatically. If it's not working, the screen won't light up unless you tap it. This is caused by the feature being turned off by mistake, the sensor not working correctly, or the watch needing a restart. The good news is that it's fixable by turning the feature back on or restarting the watch.
- ✓Wear your watch on your wrist during the testing to test the motion sensor
- ✓Have your watch charged to at least 50% battery
- ✓Make sure you have clear access to the watch settings menu
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the feature is on when it's actually turned off. Always check the toggle in settings first
- Not waiting long enough for the watch to restart. Give it 30 seconds to boot up fully
- Thinking the watch is broken when it just needs the motion sensor reset. Removing and putting it back on fixes most cases
Signs you need professional help
- You've turned the feature on and restarted but the screen still doesn't wake. The screen is completely unresponsive even to taps. You think there's a hardware problem with the motion sensor. Get in touch and we can check the motion sensor.
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