Smartwatch sleep tracking not recording or showing wrong data
Smartwatches have sleep tracking turned on and off in a few places. sleep tracking is disabled in the app, or the watch was not wearing contact with your skin all night. Check that you did not manually disable it and that the watch is on snugly. This fixes it.
Sleep tracking needs the watch to stay on your wrist all night and requires the feature to be turned on in the app. If it is off, the watch will not record any sleep. Even if it is on, a loose watch or a gap between the watch and your skin will cause the sensor to miss data. We will check that sleep tracking is enabled and that the watch fit is right.
- ✓Have your smartwatch on hand and charged to at least 30 percent
- ✓Keep the watch on your wrist during the tests so you can check the fit
- ✓Have access to the companion app on your phone
- ✓Plan to sleep with the watch on so we can test if it records sleep
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not realizing you need to wear the watch snugly to bed. It needs skin contact with the back of the watch to measure heart rate
- Assuming the watch is broken when sleep tracking is just turned off in settings
Signs you need professional help
- If sleep tracking is turned on, the watch is snug on your wrist, and the app still shows no sleep data after a full week, give us a call and we'll check if the sensor is faulty or if there is a deeper sync issue.
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