Smartwatch workout not saving or syncing to fitness app
Your smartwatch is not syncing with your fitness app because Bluetooth is disconnected or the app does not have permission to access watch data. Check that your phone and watch are paired and talking to each other, then open the fitness app to force a sync. This works for almost everyone.
Workouts sync between your watch and your phone through Bluetooth. When the sync is broken, the watch saves the data locally but the app never receives it. This happens when Bluetooth is not connected, the fitness app does not have permission to access your data, or the app is outdated. We will reconnect them and force a manual sync.
- ✓Have both your watch and phone on hand with battery charged to at least 20 percent
- ✓Make sure both devices are within 30 feet of each other during testing
- ✓Have access to your phone's app store to check for updates if needed
- ✓Keep the fitness app installed on your phone
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the watch is broken when the issue is just a missing Bluetooth connection. Always check Bluetooth first
- Not giving the app permission to access health data. The app needs this to read workout information from the watch
Signs you need professional help
- If workouts still are not syncing after checking Bluetooth, updating the app, and granting permissions, the watch app or the fitness service on your watch needs to be reset. Give us a call and we will walk you through a more detailed fix.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
