Your smartwatch GPS tracking is off or inaccurate
Make sure GPS is turned on in your watch settings and you're in an open space with clear sky view. Go outside, let it sit for 30 seconds to find satellites, and try again. If it's still wrong, restart your watch.
GPS just needs a fresh start and clear sky view to work properly. We'll make sure GPS is on, go outside where it can find satellites, and let it reconnect. If it's still off, we'll adjust your phone's location settings and restart everything.
- ✓Have access to an outdoor area with clear sky view
- ✓Keep the tracker on your wrist during testing
- ✓Know your actual distance or route so you can compare
- ✓Have location services turned on in your phone settings
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to use GPS indoors
- Not giving GPS enough time to find satellites. Needs at least 30 seconds
- Thinking your watch route is wrong when the app is just displaying it oddly
- Having power-saving mode on which disables GPS
Signs you need professional help
- If GPS is still inaccurate after these steps If your watch says GPS is on but won't find satellites If the problem just started and hasn't changed.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
