Your Fitbit isn't syncing with the app
Force close the Fitbit app, restart your phone, and try syncing again. Make sure Bluetooth is on. If it still won't sync, sign out and sign back into the app.
Your Fitbit just needs the app to be refreshed. We'll close the app completely, restart your phone, and try again. That fixes syncing issues.
Risk: Low
⏱ 5–10 minutes
Beginner
⚡ Before you start
- ✓Have the Fitbit app installed on your phone
- ✓Know your Fitbit account login
- ✓Have Bluetooth turned on in your phone settings
- ✓Keep your phone and Fitbit within 30 feet of each other
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Just closing the app without force closing it. You need to fully close it
- Forgetting to turn Bluetooth back on after checking it
- Not restarting the phone, just the app
- Thinking the Fitbit is broken when it's just the app that needs resetting
Signs you need professional help
- If the app still won't sync after restart and sign in. If you keep getting specific error codes. If the Fitbit is brand new and never synced.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
