Your settings and files aren't syncing between Windows computers
Sync needs three things to work: you're signed in with a real Microsoft account (not a local account), sync is turned ON in Settings, and you have an internet connection. The top issue is sync being turned off by default.
Windows sync copies your settings and files to the cloud so they match across your computers. It needs you to be signed in with a Microsoft account, have sync turned on, and be connected to the internet. If sync isn't working, one of these three things is missing or broken.
- ✓Check what type of account you're using: go to Settings → Accounts → Your info and look for a Microsoft account email or the words 'Local Account'
- ✓If it says 'Local Account', sync won't work no matter what you do. You need to switch to a Microsoft account.
- ✓Make sure you have an internet connection and stay connected while you set this up
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Creating a brand new Microsoft account instead of switching to your existing one. You'll lose all your old settings and passwords.
- Thinking sync includes your files and photos. It only syncs your settings, not your documents or pictures.
- Turning sync on and off repeatedly waiting for it to work. Give it 15 minutes between changes.
Signs you need professional help
- If you've turned on sync and waited 30 minutes but nothing is syncing, or if sync was working before and suddenly stopped after a Windows update, or if you can't remember your Microsoft account password, get in touch and we'll help you fix it.
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