You're locked out of your Windows local account
If you have another admin account on the computer, you can reset your password in Settings in 5 minutes. If all accounts are locked, you need a password reset disk or professional recovery.
A locked-out account needs either another admin account on the same computer, or a password reset disk from when Windows was first set up. Both are free ways to get back in. If you don't have either, professional data recovery is needed but expensive.
Risk: High
⏱ 5-30 minutes based on which method you use
Beginner
⚡ Before you start
- ✓Try typing your password one more time very slowly. Make sure Caps Lock is off by checking the keyboard light.
- ✓Look around your desk for a USB drive or disk labeled 'password reset disk'. You probably made one when Windows was installed.
- ✓Check if there's another user account shown on the login screen that you know the password for.
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to log in more than 10 times with different password guesses. This locks the account for 30 minutes as a security measure. Stop trying and wait or use the admin account method.
- Losing or accidentally deleting the USB drive with your password reset disk. It looks like a regular drive and is easy to throw away.
- Typing the new password quickly and forgetting what you typed. Write it down in the reset window before you close it.
Signs you need professional help
- If you don't have another admin account and you can't find a password reset disk, or if you're locked out of all accounts on the computer, or if you're worried about losing your files, get in touch and we'll help you recover your account safely.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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