Locked out of Windows because your PIN isn't working
Your PIN may have been reset by a Windows update or other issue. Try signing in with your password instead of your PIN. If that works, you can create a new PIN from Settings.
A PIN is a quick way to sign in to Windows without typing your full password. If your PIN stops working, it means Windows lost track of it, or it got reset during an update. The good news is you very likely have a password as a backup. If you can't remember that either, Windows has recovery options built in.
- ✓Check if you've restarted your computer since the last Windows update.
- ✓Look for any hint text below the PIN field that can help you remember it.
- ✓Try using your email address or password instead of your PIN at the sign-in screen.
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Forgetting that PIN sign-in is not the only way to sign in. Your password always works as a backup.
- Not restarting Windows after the PIN fails. A restart sometimes fixes PIN issues.
- Not checking 'Sign-in options' to switch from PIN to password entry.
Signs you need professional help
- If you've signed in with your password but the PIN still won't reset, or if you don't remember your password and can't access your recovery email, or if you're locked out and nothing here has worked, get in touch and we'll help you regain access.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
