Your Bluetooth mouse keeps disconnecting and reconnecting
Windows power management is putting your Bluetooth adapter to sleep to save power. Turn off this power-saving feature in Device Manager and the disconnections will stop immediately.
Windows tries to save battery power by putting your Bluetooth adapter to sleep when you're not using it. When the adapter goes to sleep, your mouse loses connection. Disabling this power-saving feature fixes it.
Risk: Low
⏱ 10-15 minutes
Beginner
⚡ Before you start
- ✓Check your mouse battery level. If it's below 20%, replace or charge it because low batteries drop connection before they die.
- ✓If you're using an external Bluetooth dongle, try plugging it into a different USB port, preferably one that's not surrounded by other USB devices.
- ✓Check if disconnections happen at regular intervals like every minute or every 2 minutes. If yes, it's a power-saving issue.
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Re-pairing the mouse every time it disconnects. This is a temporary fix, not a solution. Fix the power management instead.
- Assuming the mouse is broken when the real problem is Windows power management. The mouse works fine on other computers.
- Plugging the Bluetooth dongle through a USB hub. Hubs can also turn off devices to save power.
Signs you need professional help
- If power management changes didn't stop the disconnections, or if your Bluetooth adapter is built-in and you can't move or replace it, or if you're thinking about buying a new Bluetooth mouse but want to know if it's the mouse or the adapter that's broken, get in touch and we'll help you diagnose the issue.
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