Bluetooth device is connected but there's no sound
Connected and having sound are two completely different things. Windows can be connected to a Bluetooth device but still send sound to your speakers. Switch the audio output to the Bluetooth device in the Volume mixer. This fixes it in 30 seconds.
Pairing just means your computer knows about your Bluetooth device. Audio routing is separate. You have to tell Windows which device to send sound to. Your device is paired but not set as the active audio output.
- ✓Click the volume icon in the bottom-right of your taskbar (the speaker icon).
- ✓Look for a dropdown menu showing your audio output device. It probably says your computer's speakers.
- ✓Click the dropdown and see if your Bluetooth device is listed.
- ✓If it is listed, click it to switch to it.
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Unpairing and re-pairing your Bluetooth device over and over thinking that will fix sound. It won't. The problem is the audio output setting, not the pairing.
- Not checking the volume on the Bluetooth device itself. Your computer's audio is at 100% but the headphone volume is at 0%.
- Assuming the computer is broken because it's silent. The fix is one click in the taskbar.
Signs you need professional help
- If the Bluetooth device doesn't appear in the audio output list at all, or if audio comes through your Bluetooth device but is distorted or cuts out, or if your Bluetooth device keeps disconnecting right after pairing, get in touch and we'll help you fix it.
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