Bluetooth headphones connected but no sound coming out
Windows is sending sound to your speakers instead of your headphones. Go to Sound settings and change the output device from speakers to the headphones. If that does not work, unpair the headphones completely, then pair them again from scratch.
Bluetooth headphones sometimes connect but do not receive audio. Windows is talking to the headphones, but the audio is still going to your speakers. The fix is to manually switch the audio output in Sound settings. If that does not work, the pairing has gotten confused and needs to be reset by unpairing and re-pairing the headphones completely.
- ✓Make sure your Bluetooth adapter is turned on by checking Settings → Bluetooth & devices → Bluetooth toggle
- ✓Confirm that your headphones show as connected in Windows Settings
- ✓Check that your headphones have enough battery
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not checking that the audio output is actually set to headphones in Volume mixer — Windows keeps speakers as the default
- Assuming the headphones are broken when it is just a Windows setting issue
- Not putting headphones into pairing mode before attempting to pair them — the headphones must be in discovery mode
Signs you need professional help
- If your headphones pair but Windows never shows them in the audio output list, or if you get an error when trying to pair saying the headphones are not compatible, give us a call. We can check whether it is a driver issue or a hardware problem.
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