Bluetooth headphones show connected but no audio plays
Your headphones are paired but Windows is not sending sound to them. Set them as the default audio output in Volume mixer. If that does not work, updating your Bluetooth drivers fixes it for people.
Pairing lets Windows know about your headphones. Audio routing tells Windows to send sound to them. Being connected does not automatically route sound. Updating Bluetooth drivers and setting the headphones as the default audio output fixes this.
Risk: Low
⏱ 5–10 minutes
Beginner
⚡ Before you start
- ✓Check that your headphones show as connected in Settings → Bluetooth & devices → Bluetooth
- ✓Make sure your headphones have enough battery left
- ✓Test your headphones on another device like a phone to confirm they work elsewhere
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Re-pairing headphones multiple times without updating drivers. The driver issue remains and prevents proper connection.
- Running multiple audio devices and blaming the headphones when audio goes to a USB speaker instead
- Assuming the headphones are broken when the real problem is a Windows setting or outdated driver
Signs you need professional help
- If you have tried updating drivers and re-pairing but still have no sound, or if all your Bluetooth devices stop working together, give us a call. We can test your Bluetooth adapter and make sure everything is configured correctly.
Book a technician
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