Your Windows computer shows a blue screen and restarts
A blue screen crash means hardware is failing, a driver is broken, or Windows has a problem. The good news is you can gather information about what's wrong and fix it. Write down any error code you see on the blue screen.
Blue screen crashes happen when Windows finds a critical problem it can't fix and stops working to prevent damage. The computer automatically restarts to try to recover. Most blue screens are caused by failing hardware, broken drivers, or corrupted Windows files. You can fix this by updating drivers, disabling recently installed software, or running a repair.
- ✓Write down any error code or message you see on the blue screen — you only have a few seconds to read it
- ✓Check if this started after installing new software, a Windows update, or connecting new hardware
- ✓Feel if your computer vents are hot or listen for the fan running loudly to check for overheating
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming it's the power supply when it's actually a driver — update drivers first, the power supply is rarely the cause
- Not writing down the error code — you see it for only a few seconds, write it down
- Installing random software claiming to fix blue screens — these are scams; just uninstall your recent apps
Signs you need professional help
- The error code shows a hardware problem like bad memory, or the hard drive scan shows errors and failure warnings. Give us a call and we'll replace the hardware or repair Windows.
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