Stopped getting emails because your mailbox is full
When your email storage is full, new emails stop arriving right away. Empty your Trash and Spam folders first, then delete large emails with attachments you don't need. This frees up enough space to start receiving emails again.
Your email account has a storage limit, and when it's completely full, new messages can't arrive. The fix is straightforward: empty your Trash and Spam folders (deleted emails still count against your limit until you clear them), then delete large emails with attachments you no longer need.
- ✓Check your storage — in Gmail look at the bottom left of your inbox for a storage bar, in Outlook go to Settings → Account Storage
- ✓Empty your Trash and Spam folders — these deleted emails still count against your limit until you permanently remove them
- ✓Look for large emails — in Gmail type larger:5m in the search bar to find emails over 5MB with big attachments
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Deleting small text-only emails one at a time — one email with a video is bigger than 10,000 text messages
- Expecting the full warning to disappear immediately — storage updates can take up to an hour
- Not checking what's really taking up space — in Gmail, photos use more space than emails
Signs you need professional help
- You freed space but the warning comes back within a few days, you want automatic archiving so old emails move to your computer instead of staying in the cloud, you want help choosing a storage upgrade plan, or you need to check if important emails arrived while your mailbox was full.
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