My email shows Sent but the other person never got it
Sent means your email left your account. It does not mean the recipient got it. The recipient's spam filter likely caught it, a large attachment got blocked, or you made a typo in the address. We will find which one.
When email shows Sent, your job is done — it left your account successfully. But the recipient's email system can reject it, filter it, or the address can be slightly wrong. We will check what happened and resend it correctly or confirm it arrived.
- ✓Check your inbox for a bounce-back message from Mail Delivery Subsystem. It arrives within minutes if delivery failed
- ✓Get the exact email address from the recipient and compare it character-by-character with what you sent to
- ✓Ask the recipient to check their Spam and Junk folders specifically
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Sending the same email multiple times without making changes. If the first one failed, sending ten copies will not help and can get your address blacklisted
- Assuming your account is broken if one person did not get something. If you can send and receive with others, the issue is specific to that message
- Sending sensitive information as an attachment when delivery is uncertain. Use a secure cloud link instead
Signs you need professional help
- If you got a bounce-back mentioning IP blacklist or spam source. If no one is receiving your emails regardless of recipient. If you send to businesses and they consistently do not receive your messages despite confirming the address.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
