Your laptop shuts down the second you unplug it
Your battery has failed. It can't hold or supply power even though it reports being charged. Battery replacement is the only fix.
A laptop that shuts down the moment it's unplugged has a battery that is physically incapable of powering the computer. The battery can show a percentage and report as full, but internally the cells have stopped working. This is a hardware failure that only replacement fixes.
Risk: Medium
⏱ 5–10 minutes to test
Beginner
⚡ Before you start
- ✓Look at the bottom of your laptop — if the case is bulging or the trackpad feels raised, the battery is swelling
- ✓Have the Windows key + R keyboard shortcut ready to open the Run dialog
- ✓Know how to open Command Prompt as Administrator
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying a driver update or Windows setting hoping it fixes a dead battery — no software can restore dead battery cells
- Buying a cheap replacement battery from an unknown seller — counterfeit cells are a fire risk
Signs you need professional help
- If the battery shows signs of swelling, if the battery report shows full charge capacity below 50% of design capacity, or if the laptop is shutting down with no warning, contact us immediately.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
