Your computer shows a blue screen and restarts
A blue screen crash means a hardware issue, driver problem, or software conflict. The best first step is to restart your computer in Safe Mode — this starts Windows with only essential drivers. If your computer works fine in Safe Mode, a third-party app or driver is the cause.
A blue screen error happens when Windows finds a problem it can't recover from. A bad driver, hardware failure, or software conflict can trigger it. Your computer shuts down and reboots to protect your files from corruption. We'll restart in Safe Mode to narrow down the cause, then work through the likely fixes.
- ✓Have a way to write down the error code or error message if you see one — use your phone to take a photo if needed
- ✓Make sure your computer has space to cool — don't run it inside a closed cabinet or on a soft surface that blocks vents
- ✓Keep track of when the crashes happen — during startup, while using a specific program, or randomly
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Ignoring Safe Mode results. If it works in Safe Mode, the problem is a driver or app, not Windows itself
- Not writing down the error code. We can diagnose much faster with the exact error number
- Reinstalling Windows before trying drivers and updates first — that's the last resort, not the first step
Signs you need professional help
- If you've tried Safe Mode and the crash still happens the same way, or if you see a specific error code like 0x0000007E or DRIVER_IRQL_NOT_LESS_OR_EQUAL, contact us and we'll look it up. If blue screens happen every few minutes no matter what you try, give us a call and we'll run hardware diagnostics.
Book a technician
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