Check if your antivirus is actually running
Open Windows Security from your Start menu. If all shields show green, you are protected. If any show yellow or red, something needs fixing.
Windows Security is your computer's protection dashboard. Open it and look at the status lights. Green means you are protected. Yellow or red means something needs attention. Most problems are quick fixes — updating definitions or removing expired antivirus.
Risk: High
⏱ 5-10 minutes
Beginner
⚡ Before you start
- ✓Have your Windows password ready in case Windows needs to update
- ✓Make sure your computer is plugged in or charging
- ✓Stay near your internet router — antivirus updates download from the internet
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Installing a second antivirus to test the first one — running two antivirus products at the same time creates conflicts and slows your computer
- Thinking no notifications means antivirus is broken — modern antivirus runs silently in the background
- Turning off security settings to test them — this creates real exposure to threats
Signs you need professional help
- If Windows Security shows a red warning that will not clear after running Windows Update. If the antivirus icon in the system tray shows errors or crashes when you click it. If you cannot uninstall an expired antivirus product.
Book a technician
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