Microsoft Store won't open or is crashing
A broken Microsoft Store app is usually fixed by restarting it or resetting it to factory defaults. Either one takes just a minute or two.
The Microsoft Store is an app that can crash, get corrupted, or lose its cache files. Restarting it or resetting it to factory defaults restores the app without losing anything else on your computer.
Risk: Low
⏱ 5–10 minutes
Beginner
⚡ Before you start
- ✓Make sure you're signed in with a Microsoft account for the Store to work
- ✓Your internet connection should be working
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Uninstalling the Store to fix it — you can't reinstall it easily, so resetting is better.
- Assuming you've lost apps when you reset the Store — your apps stay installed, only the Store app resets.
Signs you need professional help
- If the Store still won't open after trying repair, reset, and Windows update, get in touch — we can reinstall the Store or troubleshoot deeper.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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