Internet works but some websites won't load
When some sites work but others don't, it's a DNS cache problem or a browser cache problem, not a real internet issue. Clearing both caches fixes it for people in under five minutes.
When most websites load fine but specific ones won't, the problem is on your computer, not your internet connection. It's a DNS cache issue (your computer remembering bad information about a website) or a browser cache storing an old error. Clearing both caches fixes it.
- ✓Try the website in a different browser to see if it's browser-specific
- ✓Try the website on your phone using the same WiFi to see if it's device-specific
- ✓Have a list of any websites that won't load so you can test them after each step
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the website itself is down when it's actually your computer having the problem
- Clearing browser cache without flushing the DNS cache. You're only fixing half the problem
- Restarting the router when the problem is on your computer, not the network
Signs you need professional help
- If the website still fails after flushing DNS and clearing browser cache, or if multiple unrelated websites are blocked on all devices, give us a call and we'll sort it out.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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