WiFi name shows up but won't connect
Your computer can see the network but it's failing the authentication step. This is a saved password that's out of date, a router security setting that changed, or the router blocking this specific device.
When the WiFi name is visible but won't connect, the network is definitely there. Your computer is detecting it. The problem is the authentication handshake between your computer and the router. Common causes are a stale saved password, a router firmware update that changed the security protocol, or the router's MAC filtering blocking this device.
- ✓Forget the network and reconnect with the password. Saved credentials can be corrupted
- ✓Confirm the password before entering it. Passwords are case-sensitive, so type in Notepad first to see every character
- ✓Check whether other devices can connect to the same network. If they can, the router is fine and this device is the issue
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Retrying the same connection without changing anything. If it failed once, it will fail again
- Assuming the router is broken when other devices connect fine. The router is working
- Changing the WiFi password to fix this. That breaks every other connected device
Signs you need professional help
- If the password is definitely correct but connection still fails, or if multiple devices can't connect after a firmware update, give us a call.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
