WiFi randomly stops working
WiFi that drops randomly responds to something that changed. A new device, a firmware update, channel congestion from neighbors, or a router accumulating too much state. Identifying when drops happen tells you the cause.
When WiFi drops completely, all devices lose connection at once. This points to the router or internet provider, not a single device. If drops happen every evening, neighbors' networks are competing for the same channel. If drops are random at any time, a firmware bug or internet provider issue is likely.
- ✓Track when drops happen for 24 hours. Evening drops point to channel congestion, random drops point to router or ISP issues
- ✓Check whether your phone also drops when your computer drops. If only the computer drops, the problem is the computer, not the router
- ✓Note the time of day each drop happens
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Restarting the router and assuming the problem is fixed when it temporarily improves. Temporary improvement is the diagnostic clue
- Not checking whether other devices drop. If they stay connected, the router is fine
- Factory resetting the router as a first step. This erases settings and makes recovery complicated without solving the underlying cause
Signs you need professional help
- If drops continue after manual channel change and firmware update. If the modem-direct test shows drops are on the ISP line. If you want a wireless environment scan to identify interference sources.
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