Streaming videos work but video calls keep dropping
Streaming and video calls use internet completely differently. Streaming only downloads, so it can pause and catch up. Calls send and receive at the same time in real time. Any drop breaks the call.
Streaming video buffers ahead so it hides interruptions. Video calls happen live and can't buffer. Your internet can have plenty of download speed for streaming but not enough upload speed for calls. Close background apps that use internet and check if you have enough upload speed.
- ✓Run a speed test at speedtest.net and look at Upload speed, not download
- ✓Video calls need at least 2-3 Mbps of upload per person on the call
- ✓During your next call, move closer to the router. If the call improves, signal strength is the problem
- ✓Close all other apps before calls that use the network
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Testing connection quality by streaming video. Streaming tests download, not upload
- Assuming your camera or microphone is broken when the internet is actually the problem
- Assuming a fast internet plan means calls will work. Upload speed matters, not download
Signs you need professional help
- Upload speed is above 5 Mbps but calls still drop with all apps closed. You need help with QoS settings or want a professional network check.
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