Keyboard & Mouse Help

Audio only coming through one side of your headset

›

Bluetooth device won't pair with your computer

›

Bluetooth headset keeps cutting out or disconnecting

›

Bluetooth keyboard has a delay when you type

›

Bluetooth keyboard has typing delay or lag

›

Bluetooth keyboard paired but keys aren't working

›

Bluetooth mouse keeps disconnecting every few minutes

›

Bluetooth speaker won't pair with your phone or computer

›

Docking station not detecting your monitors

›

Docking station not working or not detecting monitors

›

External hard drive not showing up on your computer

›

External monitor flickering when connected to your laptop

›

External numpad not recognized or keys not working

›

External SSD says it's in use and won't eject safely

›

External webcam microphone not being detected or no audio

›

Headset keeps switching audio back to phone speaker

›

Headset microphone not working in Microsoft Teams

›

Headset microphone too quiet on Teams or Zoom calls

›

Headset only plays sound in one ear

›

Hearing your own voice echo back through your headset

›

How do I remap my keyboard keys?

›

How to print from your phone to your home printer

›

How to print on both sides of the paper

›

How to scan a document from your printer to your computer

›

How to test your webcam before a video call

›

Keyboard backlight not turning on or staying off

›

Keyboard typing wrong characters after switching language

›

Keyboard typing wrong characters or symbols

›

Keyboard typing wrong characters or symbols

›

KVM switch not switching between computers properly

›

Left mouse button sticks or clicks twice on its own

›

Monitor colors look washed out or faded

›

Monitor colors look wrong, washed out, or too warm

›

Monitor goes black for a second then comes back

›

Monitor keeps flickering on and off

›

Monitor keeps going to sleep or turning off randomly

›

Monitor says 'No signal detected' when connected to computer

›

Monitor says No Signal but the computer is running

›

Mouse clicking twice when you click once

›

Mouse not detected by your computer

›

Mouse registering double clicks when you only click once

›

Mouse scroll wheel jumping or skipping when you scroll

›

Noise cancelling stopped working on your headset

›

Number pad on your keyboard stopped working

›

People hear an echo of their own voice during calls

›

People say your headset mic is too quiet on calls

›

Printer is printing blank pages

›

Printer keeps getting paper jams

›

Printer prints faded or streaky pages

›

Printer shows offline but it's turned on

›

Printer works but the scanner part won't scan

›

Right-click on your mouse stopped working

›

Scanner not detected by computer

›

Second monitor not being detected by your computer

›

Second monitor showing the wrong resolution or looks blurry

›

Second monitor stuck on the wrong resolution

›

Some keyboard keys not responding

›

Spacebar on your keyboard sticks or doesn't register

›

Trackpad clicks aren't registering when you press down

›

Trackpad cursor jumping around while you type

›

Trackpad gestures like two-finger scroll and pinch aren't working

›

Trackpad gestures stopped working suddenly

›

Trackpad stops working after your computer wakes from sleep

›

Two-finger scroll and pinch-to-zoom stopped working on your Mac trackpad

›

USB-C to HDMI adapter plugged in but no picture on the monitor

›

USB device not recognized error when plugging in

›

USB device not recognized no matter which port you plug it into

›

USB hub not powering or detecting connected devices

›

USB hub not recognizing devices plugged into it

›

Webcam image has a green tint or keeps flickering

›

Webcam image is too dark even with the lights on

›

Webcam image is upside down or sideways

›

Webcam picture freezes during Zoom or Teams calls

›

Webcam picture is blurry or out of focus

›

Webcam showing a black screen during video calls

›

What is a docking station and do I need one?

›

What is a mechanical keyboard and is it worth getting one?

›

What is a USB hub and do I need one?

›

What is Bluetooth multipoint?

›

What is USB-C and how is it different from USB-A?

›

What should I look for when choosing a monitor?

›

WiFi printer keeps disconnecting from the network

›

Wireless headset microphone not working in calls

›

Wireless keyboard has a delay when you type

›

Wireless mouse cursor stuttering, jumping, or lagging

›

Wireless mouse double-clicking when you only click once

›

Wireless mouse keeps disconnecting every few minutes

›

Your computer doesn't detect your webcam

›

Your external hard drive isn't showing up on your computer

›

Your monitor says 'No Signal' when you plug it in

›

Your mouse scroll wheel isn't working or skips

›

Your peripheral device keeps disconnecting and reconnecting

›

Your printer keeps saying paper jam even when there's no paper stuck

›

Your USB webcam is plugged in but your computer won't recognize it

›

Your webcam freezes during video calls

›

Your webcam image is too dark in video calls

›

Your webcam picture is blurry or out of focus

›