Age verification keeps failing when you sign up
Most age verification failures come down to the date format or photo quality. Make sure you're entering your birthdate in the exact format the form asks for (like MM/DD/YYYY), and if you're uploading an ID, retake the photo in good lighting with the whole card in frame.
Age verification during signup checks that you meet the minimum age for the service. When it fails, it's because the date is in the wrong format or the ID photo isn't clear enough for the system to read. Fixing the format or retaking the photo solves it on the second try.
- ✓Have your government-issued ID ready (driving licence, passport, or national ID card) — make sure it's not expired
- ✓Know your exact date of birth as it appears on your ID
- ✓Make sure you're in a well-lit area near a window if you need to take a photo of your ID
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Entering your birthdate the way you're used to writing it instead of checking what format the form wants
- Taking an ID photo in dim light or at an angle — the system can't read it if it's not clear and flat
- Using an expired ID — the system checks the expiry date too
Signs you need professional help
- If you've tried the correct date format, uploaded a clear ID photo, and checked that everything matches but it's still failing, get in touch and we'll sort it out.
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