Can't reset your password because the old email is gone
If you're still logged in on any device, update your recovery email right now in your account settings. That's the fastest fix. If you're locked out completely, you'll need to prove your identity to get the recovery email changed.
You can't access your account because the recovery email is gone and you need it to reset your password. Luckily, most services have backup recovery options — a recovery phone number, security questions, or a support team that can check you another way.
- ✓Have your phone number ready if you registered one as a backup recovery option
- ✓Have a photo ID ready
- ✓Know what new email address you want to set as your recovery email going forward
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Setting another old or rarely-used email as the recovery email. Use one you check every day
- Updating the recovery email but not testing it straight away. You won't know it works until you try
Signs you need professional help
- If you're locked out, can't access your old recovery email, and don't have phone recovery set up, give us a call and we'll walk you through the account recovery process.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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