Can't remember the answers to your security questions
Security answers have to match exactly what you typed when you set them up — including capitalisation, spacing, and abbreviations. Try different versions of your answer first. If you can't remember at all, look for an alternative recovery option like your recovery email or phone number.
Security questions are case-sensitive and match exactly what you typed when you set them up. If you wrote 'london' instead of 'London', the system won't accept 'London' now. If you genuinely can't remember, most services offer alternative ways to prove your identity through a recovery email, phone number, or by contacting support with your ID.
- ✓Have your photo ID ready
- ✓Know which email or phone number is on the account as a recovery option
- ✓Be ready to try several variations of your answers — you'll need to test capitalisation, spacing, and abbreviations
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not trying lowercase vs capitalised versions — 'london' and 'London' are different answers to the system
- Typing the correct answer instead of what you originally wrote — if you wrote a joke answer years ago, the joke answer is what works
Signs you need professional help
- If you've tried every variation of your answers and every alternative recovery method, give us a call with a photo ID and we'll help you prove your identity.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
