Changed your phone number and can't recover your account
If you're still logged in on any device, update your phone number in your account settings right now. If you're locked out, try your recovery email instead of phone, or contact support with a photo ID to prove your identity.
When verification codes go to an old phone number you no longer have, you need to update the number on your account. If you're still logged in somewhere, you can do this yourself in seconds. If you're fully locked out, most services offer alternative recovery through email, recovery codes, or identity verification with support.
- ✓Have all your devices nearby — you'll want to try logging in on each one
- ✓Have your new phone number ready
- ✓Have a photo ID ready
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not updating the phone number on all your accounts after getting a new number
- Not saving backup codes when setting up two-factor. This is your safety net
Signs you need professional help
- If you're locked out and can't use email recovery or backup codes, give us a call with a photo ID and we'll help you update your number and get back in.
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