Can't change the email address on your account
Most services require you to check the new email address before the change goes through. After entering your new email, check that email's inbox (and spam folder) for a confirmation link and click it. If the field is greyed out, your account is managed by your employer or school.
Changing your email address on an account involves entering the new address and then confirming it by clicking a link sent to the new email. If the change isn't working, either the confirmation email hasn't been clicked, it went to spam, or the account is managed by your organisation. Some services also require you to enter your password before allowing the change.
- ✓Have your current account password ready — most services require it to change your email
- ✓Have access to the inbox of the new email address — you'll need to click a confirmation link
- ✓Know whether your account is personal or managed by your employer or school
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Entering the new email and forgetting to click the confirmation link. The change isn't active until you confirm
- Not checking spam for the confirmation email
Signs you need professional help
- If the email field is greyed out and it's not a managed account, or the confirmation email never arrives even after resending, give us a call.
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