An app crashes when you try to open it
The app's data is corrupted or it needs an update. Clearing the app's cache and updating it fixes it for most people in under two minutes.
Apps crash when their data gets corrupted, they run out of storage space, or they need an update. We'll clear the app's cache, clear any stored data, update it, and reinstall it if needed.
Risk: Medium
⏱ 10–15 minutes
Beginner
⚡ Before you start
- ✓Make sure you have enough storage space on your phone — at least 500 MB free
- ✓Make sure your phone is connected to the internet for app updates
- ✓Know which version of the app you're using (check the app store)
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not clearing the cache first before clearing all data — the cache is the problem and clears faster
- Forgetting to update the app before reinstalling it
Signs you need professional help
- If you've cleared the cache, cleared data, updated the app, freed up storage, and reinstalled it but it still crashes immediately, give us a call — there can be an issue with your account or the app itself.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
