App freezes or closes immediately when you open it
Force-quit the app by swiping it off in the App Switcher, then delete and reinstall it from the App Store. If it still crashes after reinstalling, the app needs an update or requires a feature your iPhone doesn't have.
When a single app keeps freezing or crashing, the problem is with that app, not your iPhone. The app has corrupted files, is incompatible with your iOS version, or has a bug. Deleting and reinstalling gives it a fresh start. If it still crashes after that, the app needs updating or requires a feature your iPhone doesn't have.
- ✓Make sure this is just one app crashing, not multiple apps (if multiple apps crash, that's a different problem)
- ✓Have WiFi connected so you can download the app fresh from the App Store
- ✓Have at least 1-2 GB of free storage space on your iPhone
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the whole iPhone is broken when it's just one app
- Not waiting for the app to fully reinstall before opening it
- Removing the app from the home screen instead of fully deleting it
- Turning off WiFi before the app finishes installing
Signs you need professional help
- If the app still crashes after you've force-quit it, deleted it completely, and reinstalled it fresh, or if multiple apps are crashing even after you've freed storage and restarted, give us a call and we'll dig deeper.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
