App won't download or update from the App Store
Most download failures fix themselves after restarting your iPhone. Make sure you're on stable WiFi (not cellular), have at least 1-2 GB of free storage, and close the App Store completely before retrying.
App Store downloads need a working connection to Apple's servers and enough free space on your iPhone. When a download stalls, it's because the connection dropped, you don't have enough space, or the App Store got stuck. A restart and a fresh connection will fix it.
- ✓Make sure you have a stable WiFi connection (cellular download is much slower)
- ✓Check that you have at least 1-2 GB of free storage on your iPhone
- ✓Have your Apple ID ready in case you need to sign in again
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Turning off WiFi before the download finishes
- Assuming the download failed when it's just slow
- Trying to download on cellular and expecting it to be fast
- Not restarting before trying other troubleshooting
Signs you need professional help
- If the same error keeps appearing after you've restarted, freed space, and tried on stable WiFi, or if you're getting an Apple ID account error, get in touch and we'll help sort it out.
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