iPhone won't turn on or is stuck on the Apple logo
It's just a dead battery or the phone is frozen and needs a restart. Charge it for 15 minutes, then try a force restart. This fixes most cases.
A black screen doesn't mean your iPhone is broken. It's either completely drained, frozen and stuck, or needs a restart. The red battery icon just means it needs some charge first. All three are fixable without losing your data.
Risk: Medium
⏱ 15-30 minutes
Beginner
⚡ Before you start
- ✓Have a USB charger and cable ready
- ✓Know your iPhone model (check the back or Settings → General → About)
- ✓Be prepared to wait at least 15 minutes during charging
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Pressing buttons over and over instead of doing the actual force restart sequence
- Giving up after 5 minutes when a very dead battery needs 15-20 minutes minimum
- Thinking the phone is broken when it just needs a proper restart
Signs you need professional help
- Nothing happens after 30 minutes of charging and you've tried force restart, your iPhone got dropped or wet before the screen went black, or the computer restore doesn't work or isn't recognized.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
