AirPods won't connect to your iPhone
Open the AirPods case next to your iPhone and a setup notification will pop up automatically. Tap it to connect. If that doesn't work, hold the reset button on the back of the case for 15 seconds and try again.
AirPods connect to your iPhone through a special pairing process. All you need to do is open the case nearby and tap the notification when it appears. If they won't show up, they're paired with a different device, or their pairing data got confused. Holding the reset button clears everything and lets them pair fresh.
- ✓Check the LED light in the AirPods case. White means charged, amber means low battery
- ✓Make sure Bluetooth is turned on in your iPhone settings
- ✓Hold the case within arm's reach of your iPhone when opening it
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Closing the case too quickly during setup. Keep it open for the notification to appear
- Not realizing the case needs to be nearby and open for pairing to work
- Thinking the AirPods are broken when they're actually paired with your iPad or Mac
Signs you need professional help
- If you've reset the AirPods and tried pairing them but they still won't connect, get in touch and we'll check if they have a hardware issue.
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