iPhone ProMotion (120Hz display) not working on compatible model
ProMotion can be disabled by Low Power Mode or you can need to enable it in settings. Turning off Low Power Mode or checking the display settings brings back the smooth 120Hz refresh within seconds.
When ProMotion (120Hz) isn't working on compatible iPhones, it's for most people because Low Power Mode is on, which drops the refresh rate to 60Hz to save battery. We'll turn off Low Power Mode, verify the display settings, and get your ProMotion running at full speed.
- ✓You have an iPhone model that supports ProMotion (iPhone 13 Pro, 14 Pro, 15 Pro, or later)
- ✓Your iPhone is charged enough to disable Low Power Mode if it's on (at least 20%)
- ✓You're checking a feature that should feel smooth, like scrolling in an app
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not realizing Low Power Mode disables ProMotion — they think the display is broken when it's just battery saver active
- Comparing scroll speed on an iPhone without ProMotion — older models naturally feel choppier
Signs you need professional help
- If ProMotion is still not working after disabling Low Power Mode, checking display settings, and restarting your iPhone, give us a call. There can be a software or hardware issue preventing the 120Hz display from working.
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